Lighting Shipping & Delivery Policy
We gladly ship with UPS Ground Service and have an excellent shipping track record, but in case of breakage or damage during transit, all orders are insured and we will be happy to replace your order in full if the damage is reported within 5 business days of receipt. Upon receipt, please be sure to inspect your modern lighting package for any missing items or damages!
All shipments require a signature for delivery. We cannot deliver to a P.O.Box. Orders shipping within New York State are subject to New York State taxes. Overnight or Express shipping is available upon request at an additional charge.
Please double check your shipping address and notify us if any changes need to be made. Any address changes made after shipping will result in a $15 change fee per box.
International Lighting orders ship with UPS Worldwide. Most shipments are delivered within 7-10 business days. Please email email@example.com or call us at 212-777-2101 for ALL international orders if you would like to know your shipping charges prior to placing an order.
Otherwise, we will email you with the shipping charges shortly after your order has been processed. Any and all duties and taxes incurred are the responsibility of the recipient and are payable upon receipt of the goods. For information regarding duties and taxes, please contact your local customs office. Niche Modern does not ship to APO/AP addresses.
Shipping to Canada
We ship UPS Standard to Canada unless Worldwide Expedited is requested. Standard does not include brokerage or any taxes/duties. Worldwide Expedited covers brokerage fees but does not include any taxes/duties. Shipping prices are stated in U.S. dollars. Please allow approximately 5-8 business days from the date your order was shipped for arrival.
Overnight or Express shipping is available upon request at an additional charge, but delivery timeframes are subject to delays in customs.
Any damages that occurred during shipping must be reported within 5 business days of delivery for a proper replacement or credit. Please notify us immediately at firstname.lastname@example.org with your Order Number, Tracking Number and any other details so we can file a claim. Each carrier has time limits imposed between the shipment arrival and when the claim is filed, so in order to meet their requirements, we must report the claim as soon as possible or the claim will be rejected.
Since the majority of our modern lighting is made to order, we generally aren’t a “return friendly” company. But we understand that stuff happens! If approved, we will offer a refund on unused merchandise minus a 25% restocking fee, excluding any shipping and handling costs. We are unable to accept returns on custom modifications, such as custom colors, track connectors, or on any special order item (any item or style not listed on our website).
At our discretion, any discounts or free shipping applied to your original order may be deducted from your return credit, with a minimum deduction of $10 (so, for example, if we provided free shipping on your order and you returned some items, we would issue a credit to you for the price you paid for the returned merchandise, but we would deduct the greater of what we actually paid in shipping or $10.00).
All items eligible for return must have an authorized RMA number. Returns must be received within 10 calendar days of our RMA date. Items must be received in new condition and original packaging. Due to their fragile nature, light bulbs are not returnable for refund.
To request a return please email us at email@example.com and be sure to include a description of the items you would like to return, the original order number and the reason for return in your message. We cannot accept returns without an RMA, so be sure to contact us before sending anything back.
Change or Canceling an Order
If you wish to change or cancel your order please contact us below or call us toll free at 212-777-2101. Orders that have been shipped out cannot be canceled.