Customer Service/sales associate

Full Time Position

Niche is looking for a self-starter with a proactive mindset. Someone who has an understanding and passion for the design or the luxury products industry. We are looking for someone who is passionate and curious about the industry and on top of the latest news and trends. We would like you to thrive on autonomy and love to proactively create plans and structure your work. You would have an exceptional work ethic and remain unfazed by customers demands and sometimes rapid place of work. You take pride in delivering an exceptional service, spotting what needs to get done without being asked and love to go the extra mile to make things better than they already are to delight your customers. This, combined with your charming disposition, enables you to foster authentic connections and relationships that sustain and deliver.

Essential responsibilities include:

Daily Responsibilities:

Positively acknowledge and help everyone who contacts Niche.
Develop and continue to build knowledge of all our products, policies, and services.
Be an optimistic problem-solver, seeking opportunities to help customers have a positive experience.
Be dependable, on-time, and able to work within agreed scheduling needs for the Customer Support Team.
Participate in meetings as scheduled.
Take, modify, and process orders that come in over the web and telephone.
Verify account, payment & order accuracy.
Manage returns, exchanges, and payment authorizations.
Maintain accurate customer information and up-to-date logs.
Develop excellent follow up skills as some hospitality projects tend to require.
Seek out new resources for company profitability.
Accurately process sales, change orders, exchanges, or returns.
Efficiently use Niche programs, website, and payment authorization systems.
Continue to look for ways to improve existing processes.

Requirements:

2+ years professional sales experience.
Experience with QuickBooks and Salesforce or other CRM is preferred. Shiprush, Worldship, Bill.com, Desk.com, Miva, Docusign and Smartsheet is a plus.
Strong ability to multitask in a fast-paced environment.
Keen attention to detail.
In-depth knowledge of company products.
Must be available to work Trade Shows in NYC and 1-2 weekends per year for our factory sale.

Education Requirements:

Bachelor’s degree preferred or equivalent experience

WHO WE ARE

Founded in 2003, Niche has built a global reputation on a local scale. Our glass lighting products are installed all over the world in restaurants, hotels, and private residences. Our glass studio and office are housed in a gorgeously renovated 20,000 square foot, 100-year-old foundry building located in Beacon, NY. It’s a beautiful environment with a great group of people. Heart is at the center of everything we do. At Niche, company culture is very important to us and we value hard-work, honesty and loyalty. We have a small, dedicated team working together every day to produce our beautiful handmade products. We are proud that every aspect of the Niche brand is created in-house. Welcome to Niche.

INTERESTED IN A CAREER AT NICHE?

Everything from design to production is accomplished under our own roof by a team of talented, creative, and dedicated employees in Beacon, New York. We're always looking for new additions to our growing team. Learn more about our company here.