Home FAQs Ordering

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• Is my online order secure?

  Yes, your online order is completely secure. All data sent from your web browser to our secure server is encrypted with 128-bit SSL encryption. The strength of the encryption is virtually impossible to intercept and descramble.

  For more information see our detailed FAQ about Secure Online Transactions. 

• What is your return policy?

  We do not accept returns unless the order has arrived damaged.

  We ask that all orders be checked thoroughly and immediately upon delivery. After 5 BUSINESS DAYS we can no longer file a claim with our carriers and can not, as a result, be responsible for replacing or reimbursing your purchase if damages are not reported within 5 days.

  In extreme cases we may accept a return but it will be subject to a 25% restocking fee.

• Cancellation Policy

  Shipped product cannot be cancelled.
  
  Orders which have been confirmed by purchase order, signed proposal and/or deposit but not shipped can be cancelled, however order cancellation fees apply.
  
  The cancellation fee for orders which have been accepted will be a minimum of 25% of the selling price of the accepted order. The fees cover administrative costs, engineering costs, work in process, and raw materials.