Return & Exchange Policy

We offer a refund on unused merchandise minus a 25% restocking fee, excluding any shipping and handling costs; however, we are unable to accept returns on custom modifications, such as track connectors, or on any special order item (any item or style not listed on our website).

At our discretion, any discounts or free shipping applied to your original order may be deducted from your return credit, with a minimum deduction of $10 (so, for example, if we provided free shipping on your order and you returned some items, we would issue a credit to you for the price you paid for the returned merchandise, but we would deduct the greater of what we actually paid in shipping or $10.00). Items must be returned within 15 days of delivery in new condition and original packaging. Due to their fragile nature, light bulbs are not returnable for refund.

Any damages that occurred during shipping must be reported within 5 days of delivery for a proper replacement or credit.

Returns require prior authorization (in the form of an RMA number) which can be requested by e-mailing

sales@nichemodern.com

and items must be received by us within 10 calendar days from when we issue the RMA or you will not receive any credit for your return. Be sure to include a description of the items you would like to return, the original order number and the reason for return in your message. We cannot accept returns without an RMA, so be sure to contact us before sending anything back.

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