Niche Modern Lighting

Category Archives: Customer Service

Niche Modern Customer Service

Shipping Options

Shipping & Delivery

All orders are shipped insured through UPS or FedEx. We cannot deliver to a P.O. box. New York state residents will be charged an additional 8.325% for New York State Taxes.

Overnight or express shipping available upon request at an additional charge.

International Orders:

Please email here or call TOLL FREE 866.299.7105 for ALL international orders if you would like to know your shipping charges prior to placing order. Otherwise we will email you with the shipping charges shortly after your order has been processed.

Note that any duties and taxes incurred are the responsibility of the recipient and are payable upon receipt of the goods. For information regarding duties and taxes please contact your customs office.

Niche Modern does not ship to APO/AP addresses.

Shipping to Canada:

Shipping prices are stated in U.S. dollars. Delays are common when shipping to Canada due to handling of duty and GST, please factor this in when placing your order. We do offer overnight delivery to Canada, but delivery timeframes are subject to delays in customs. Please allow approximately 8 business days from the date your order was shipped for arrival.

Claims

Any damages that occurred during shipping must be reported within 5 days of delivery for a proper replacement or credit.

Shipping Damages & Claims

Any damages that occurred during shipping must be reported within 5 calendar days of delivery for a proper replacement or credit.

Please notify us immediately at sales@nichemodern.com with your Order #, Tracking # and any other details so we can file a claim with the shipping carrier.

Each carrier has time limits imposed between the shipment arrival and when the claim is filed, so in order to meet their requirements, we must report the claim as soon as possible or the claim will be rejected.

Return & Exchange Policy

We offer a refund on unused merchandise minus a 25% restocking fee, excluding any shipping and handling costs; however, we are unable to accept returns on custom modifications, such as track connectors, or on any special order item (any item or style not listed on our website).

At our discretion, any discounts or free shipping applied to your original order may be deducted from your return credit, with a minimum deduction of $10 (so, for example, if we provided free shipping on your order and you returned some items, we would issue a credit to you for the price you paid for the returned merchandise, but we would deduct the greater of what we actually paid in shipping or $10.00). Items must be returned within 15 days of delivery in new condition and original packaging. Due to their fragile nature, light bulbs are not returnable for refund.

Any damages that occurred during shipping must be reported within 5 days of delivery for a proper replacement or credit.

Returns require prior authorization (in the form of an RMA number) which can be requested by e-mailing

sales@nichemodern.com

and items must be received by us within 10 calendar days from when we issue the RMA or you will not receive any credit for your return. Be sure to include a description of the items you would like to return, the original order number and the reason for return in your message. We cannot accept returns without an RMA, so be sure to contact us before sending anything back.

Ordering & Payment

Ordering

We want to provide a variety of options that will help make your shopping experience easy; from ways to order to payment options.

Ways to Order

  • Secure Online Store: Visit our product store at nichemodern.com
  • Phone: TOLL FREE 866.299.7105
  • Fax: (212) 777 2051

Payment Options

We accept credit cards (Visa, MasterCard and American Express), personal checks and money orders. Credit cards can be used when placing an order via internet or phone. Checks and money orders should be mailed in, along with a copy of your order form to:

Niche Modern
PO Box 311
Beacon, NY 12508

We’ll ship your order when your check or money order clears (usually 7-10 days). Credit cards are not charged until the order is ready to ship. In some cases, for larger orders, we may require a 50% deposit to commence the job. All balances are due at time of delivery or pickup.

Changing or Canceling an Order

If you wish to change or cancel your order please contact us ASAP by e-mailing here or by calling TOLL FREE 866.299.7105. Orders that have been shipped out can not be canceled.

How to Contact Us

Web Support

Send us a Support Request

Call Us:

TOLL FREE 866.299.7105

Fax Us:

212.777.2051

Write To:

Niche Modern
attn: Customer Relations
PO BOX 311
Beacon, NY 12508